Terms and Conditions

Terms and Conditions

Welcome to Premium Brand FZE! These Terms and Conditions outline the rules and regulations for using our website located at https://premiumbrandfze.com/ ("Site"). By accessing this website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Governing Law

• Premium Brand FZE operates in the United Arab Emirates (U.A.E.), and U.A.E. is our country of domicile. All transactions conducted through our website and any disputes arising from them are governed by the local laws of the United Arab Emirates. Any legal proceedings shall be exclusively heard by a court of competent jurisdiction in the U.A.E.

2. Payment Methods

• We accept Visa and MasterCard debit and credit cards in AED (United Arab Emirates Dirham) as valid payment methods.

3. Compliance with OFAC

• We strictly adhere to the laws of the U.A.E. and will not engage in trade with or provide services to individuals or entities listed by the Office of Foreign Assets Control (OFAC) or sanctioned countries.

4. Age Restriction

• Users of our website must be of legal age, which is 18 years or older. Minors under the age of 18 are not permitted to register as users or engage in transactions on our website.

5. Transaction Records

• Cardholders are responsible for retaining copies of their transaction records and for complying with our merchant policies and rules.

Cancellation Policy

6. Cancellation

• Customers have the option to cancel their orders or requested services within 24 hours of placing them. Refunds will be processed back to the original payment method used during the initial transaction.

Refund Policy

7. Refunds

• Refunds for canceled services or returned products will be issued exclusively through the Original Mode of Payment, and the processing may take up to 45 days.

Return and Refund Policy

8. Returns

• We accept returns within 7 days of receipt, but only if the delivery packaging has not been opened, or the products are damaged or incorrect. Please notify us of any issues and return the items in their original packaging. If these conditions are met, we will either send a replacement or issue a full refund. Note that we reserve the right to reject returned shipments if products have been used or tampered with. Shipping and handling fees are non-refundable.

Delivery/Shipping Policy

9. Delivery

• We deliver our products to all countries in the Middle East, with a primary focus on the UAE. Deliveries are facilitated through third-party courier services. In UAE cities, delivery typically takes 1-2 working days, while other countries may take from 4 to 10 working days. A flat-rate delivery fee of AED 15 applies within the UAE, and delivery fees for other countries will be specified during the checkout process based on location. To ensure timely delivery, please provide complete address details and contact information.

Language

• All communication and transactions on our website are conducted in English.

By using our website, you agree to abide by these Terms and Conditions. Premium Brand FZE reserves the right to amend or update these terms at any time without prior notice. It is your responsibility to review these Terms and Conditions periodically for any changes. Your continued use of the Site after any modifications implies your acceptance of the revised Terms and Conditions. If you do not agree with these terms, please refrain from using our website. For any inquiries or concerns, please contact our customer support team.